Potentia-IT - Smart Thermostat Installation Specialist Potentia-IT

Terms & Conditions

Valid from: 1 January 2026

Article 1: Definitions

In these general terms and conditions:

  • Service Provider: Potentia-IT, located in Beuningen, Netherlands (Chamber of Commerce / KVK: 55630154).
  • Client: The natural person or legal entity contracting Potentia-IT for heating control installation services.
  • Agreement: The agreement between client and service provider for installing smart home or heating equipment.

Article 2: Acceptance of Orders

Submitting an inquiry through the website, email, or telephone does not guarantee order acceptance. Potentia-IT is not obligated to execute a request and reserves the right to decline an inquiry without stating reasons.

Article 3: Execution of Services

Upon acceptance, Potentia-IT performs the work to the best of its knowledge and ability (obligation of effort). The installation includes mounting the thermostat, wiring the relay module (e.g. Heat Link, Tado receiver, BDR91) to the boiler or district heating valve, and initial software configuration.

Article 4: Client Obligations

To ensure a successful installation, the client must ensure that:

  • The existing combi boiler, heat pump, or district heating zone valve is in good working order prior to the visit.
  • If client supplies the thermostat: the hardware is complete, non-defective, and compatible with the home heating system.
  • A working Wi-Fi network and password are available at the installation location.
  • The work area is safely and readily accessible.

Article 5: Defects & External Factors

Potentia-IT is not liable for non-functioning systems if caused by:

  • Defective hardware supplied by the client.
  • Pre-existing defects or incompatibility of the boiler, zone valve, or electrical circuits.
  • Failures or signal drops in the client's home internet/Wi-Fi router.

Article 6: Cancellation & Rescheduling

Appointments may be rescheduled or cancelled free of charge up to 24 hours in advance. For cancellations within 24 hours of the appointment, Potentia-IT reserves the right to invoice compensation.

Article 7: Call-Out Fee for Inexecutable Visits

If Potentia-IT arrives on site and cannot complete the installation due to reasons outside its control (such as described in Articles 4 and 5), the full installation fee is not charged.

In such cases, the client owes a flat fee of €50,- (including 21% VAT) for call-out, reserved travel time, and technical diagnostics.

Examples include:

  • Client's thermostat is dead on arrival (DOA) out of the box.
  • The boiler or district heating valve is broken or fundamentally incompatible.
  • No one is home at the agreed time.

Article 8: Payment

Payment is due immediately upon completion of the work via PIN debit card, instant bank transfer (Tikkie / iDEAL), or cash, unless agreed otherwise in writing. An official invoice is delivered via email.

Article 9: Warranty

Potentia-IT provides a 12-month warranty on installation craftsmanship (wiring, physical mounting). Warranty on the hardware itself is covered by the manufacturer or retail store where it was purchased.


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