Privacy Policy

Last updated: 4 January 2026

Potentia-IT respects the privacy of all website visitors and customers, ensuring that all personal information you provide is handled with strict confidentiality in compliance with the GDPR (AVG).

What information do we collect?

We only process data you voluntarily provide through our contact form, email, or WhatsApp:

• Full Name
• Address details (for the on-site installation)
• Phone / WhatsApp number
• Email address
• Thermostat and heating system model

Why do we use this information?

Your details are used exclusively for the following purposes:

• Communication: To coordinate compatibility and schedule your appointment.
• Service Execution: To travel to your home address for the installation.
• Invoicing: To create and send your official invoice.

Data Retention

We retain your data no longer than strictly necessary:

• Address details & notes: Removed from active systems after successful installation and payment. We do not maintain marketing lists or send unsolicited newsletters.
• Invoices: Dutch tax law requires us to retain administrative records and invoices for 7 years. These are kept in secure, encrypted accounting storage.

Sharing with Third Parties

Potentia-IT never sells personal data to third parties. We only share information when legally required (such as with the Dutch Tax Authority / Belastingdienst).

Your Rights

Under the GDPR, you have the right to inspect, correct, or request deletion of your personal data. You can send a request to info@potentia-it.nl or via WhatsApp.

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